Refund Policy

Refund Eligibility

We want you to be completely satisfied with our services. Refunds are available under the following circumstances:

7-Day Money Back Guarantee

• Full refund if cancelled within 7 days of subscription purchase
• Applicable only for first-time subscriptions
• No questions asked during this period

Technical Issues

• If our service is unavailable for more than 48 consecutive hours
• If there's a critical technical issue preventing service usage
• Verified platform-related problems

Service Non-Delivery

• If we are unable to provide the service as described
• If promised features are not available

Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of Mind: After 7 days of subscription
• Partial Usage: If premium features have been used extensively
• Expired Subscriptions: Requests made after subscription period ends
• Policy Violations: If terms of service are violated
• Successful Matches: If the service has resulted in successful connections
• Personal Reasons: Personal circumstances preventing service usage

Refund Process

How to Request a Refund

1. Contact our support team via email or phone
2. Provide your account details and subscription information
3. Explain the reason for refund request
4. Provide any supporting documentation if applicable

Processing Timeline

• Initial Response: Within 24 hours
• Review Period: 2-3 business days
• Refund Processing: 7-10 business days after approval
• Bank Processing: Additional 3-5 business days

Refund Methods

• Original payment method (credit card, debit card, UPI)
• Bank transfer for certain payment methods
• Wallet credit (in some cases)

Cancellation Policy

Subscription Cancellation

• You can cancel your subscription at any time
• Cancellation takes effect at the end of current billing cycle
• No partial refunds for cancelled monthly subscriptions
• Pro-rated refunds may be available for annual plans

How to Cancel

• Through your account settings dashboard
• Via email request to support team
• Through customer support phone line

Special Circumstances

Duplicate Payments

If you are charged multiple times for the same service, we will refund the duplicate payments immediately upon verification.

Unauthorized Charges

Report any unauthorized charges within 30 days for immediate investigation and refund if verified.

Service Dissatisfaction

While we don't offer refunds for general dissatisfaction after 7 days, we welcome feedback and will work to address your concerns.

Contact Information

For refund requests and inquiries:

• Email:officialvivahplus@gmail.com
• Phone: +91-8009461095
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM IST
• Response Time: Within 24 hours